Ordering FAQs

Paying by Purchase Order (PO)

You may send your purchase order directly to CCI:
via email to orders@customizedinc.com or fax at 817 459 3557.

If paying by purchase order for an online purchase, during checkout our system will ask you to:

  • upload copy of the PO 

When preparing your purchase order, please include the following on the actual document:

Remit to: 
Customized Communications 
PO Box 5566
Arlington, TX 76005
TERMS: Net 30 Days
TAX ID: 75-2518743


  • Your shipping and billing location(s)
  • Purchasing Agent’s name, phone number, fax number and email address
  • If ordering with customization, please identify a main contact within the department and include his/her name, phone number, fax number and email address in case we have any questions and/or need authorization of proof prior to printing.

Your order will not be processed until we've received your completed purchase order. CCI will confirm receipt of all purchase orders.

Paying by Credit Card

If paying by credit card, during checkout our system will ask you for:

  • the CC number
  • the name of cardholder
  • expiration date
  • security CVV #

Return Policy

If you are not satisfied with the materials received, please contact us within 15 days to resolve the issue. Please call for return shipping instructions.

Sales Tax

We will add 8% sales tax to all Texas clients unless you are tax-exempt. If you are a Texas client who is tax-exempt, please send us a copy of your tax certificate so we may attach it to your file.
Via Fax: 817 459 3557 or send directly to your CCI representative

Shipping and Handling

All products are shipped via UPS. No other vendor may be used for shipping.

Ordering by Form

Simply open the order form, fill out and return by email to orders@customizedinc.com or fax at 817 459 3557. Please remit with PO or call to make a credit card payment.