“I recently heard a statistic that only 33% of American expectant parents attend childbirth education classes. However, with the new Healthy People 2020 initiative, I expect more registrations. One way I have found, in my nearly three decades of teaching, to be more competitive and attractive to the expectant consumer is through high quality materials that I hand out in class. Expectant parents want more multi-media used in the class ~ not just the standard white board and charts. And I want something accurate and affordable.

Using the variety of materials available from Customized Communications, Inc. has given me the evidence-based multi-media look without having to create the tools myself! The Gift of Motherhood with the companion PowerPoint and eLearning opportunities make it easy to provide a variety of educational tools for the learners in my classes.

If you work for a hospital, do check out the A New Beginning book for postpartum discharge teaching! Breastfeeding, A Great Start also has the PowerPoint and eLearning program. When I teach parenting classes or refresher classes, CCI has The Joy of Parenthood and Another Time Around! When I have a client who has to go on bed rest, I lend them a copy of The Gift of Motherhood Childbirth Education DVD Series. This helps to reinforce concepts that I taught during the in-person class. And with so many items available in Spanish, I can expand my educational reach.

A big advantage to ordering from Customized Communications, Inc. is that I can customize the books that I order with my company name and contact information.

Thanks CCI for helping me to help expectant families.”

“I first became acquainted with the Customized Communications products and staff in 2000 while working on expanding a Women’s Service line at a large tertiary center that delivered 3500 babies a year in an inner city setting. The organization wanted to develop a family-centered model and the staff from CCI worked with the hospital staff and their families to create a beautiful black and white photo family of materials customized to organization. The process was a great team building experience.

My next opportunity to work with Dianne and her staff was when I utilized her professional speaker services for the Texas AWHONN State Conference in 2004. Her presentation on caring for our mind, body and spirit was a fabulous keynote that was well received by our audience.

In 2008, our paths crossed again as I was mentoring a new Maternity Services Director at a small rural facility that was looking to improve access to patient education. Dianne and her staff once again exceeded expectations by creating a custom look and feel for an online Childbirth Program. This program was quickly embraced by patients and had 15 couples registered in less than 60 day in a facility that only delivers 40 babies a month.

As I am currently opening a new Women’s Service line in an upscale college town, the first call I made was to CCI to create a full line of education materials and create our branded image. We will have her enterprise package to include all online products: Great Expectations eBook, The Gift of Motherhood eLearning, Breastfeeding eLearning, and the print versions for on-site classes as well. The education products we selected will include refresher class and teen materials as well as women’s health materials. All of the items have been customized and branded for our new unit. We first met with Dianne and the CCI staff in early Oct and the first 4 programs were ready and hand delivered in time for the one-year birthday celebration of the unit.

Working with a professional and caring staff such as the CCI family makes all the difference. You are not a number or just a client, everyone that answers the phone knows you by name and goes above and beyond to make your project a success. Also, you receive the same personal attentive service whether you are the 88-bed hospital ordering 200 books a year or the tertiary center ordering 5,000. In my 10-year relationship with CCI, they have never failed to exceed my expectations. The quality of the products and cost-effective pricing along with stellar service make CCI a true jewel in today’s environment of ever shrinking funding and resources. ”

“Our team here at LVHN had a vision on how we could better prepare our families for the journey ahead of them. Customized Communications has guided us to bringing this vision to life! The professional support and expertise from the staff at CCI has been amazing! No job has been too big or small. The creativity of the products to meet the educational needs of our diverse community is excellent. Our community continues to respond with very positive feedback pertaining to these resources.

A huge thank you to the CCI team. We couldn’t have achieved such success without you! ”

“Twelve birthing centers from Aurora Health Care in Wisconsin implemented the online Gift of Motherhood product in September 2010. It was great working with the staff at CCI!

We had several questions regarding the product as we moved through our implementation. I was given open access to my assigned consultant; I emailed and called her frequently with general and site build questions. The entire staff is exceptionally responsive and customer service driven. We are overall very pleased and satisfied with the product and staff assistance. The implementation was very successful!

A patient testimonial I received about the online Gift of Motherhood eLearning product in January 2011: “The online class was very convenient. The information covered was very valuable. It met all my expectations. I liked the printable resource material that was available in the program.”

Another participant delivered early and had to drop her scheduled labor/birth class. She opted to take the online Gift of Motherhood eLearning as an alternative option. She conveyed she was very happy to have childbirth information since she couldn’t come to class.”

“I have used the Gift of Motherhood childbirth education book for 14 years, at 2 different hospitals. We began using the Joy of Parenthood 8 years ago. I currently work for Indiana University Health, one of the largest hospital systems in the Midwest. I collaborate with many other hospitals in the state, and whenever I’m asked which resource I recommend for childbirth education programs, I trust Customized Communications, Inc. and the author of the books, Dianne Moran, to provide content that is accurate and evidence-based, yet friendly and accessible to our clients.

CCI has provided great customer service over the years. Diane and her team are great to work with, and I feel like a valued customer. ”

“CCI’s eLearning prenatal program, The Gift of Motherhood, is an important learning option for our prenatal clients. It has broadened our client reach to a diverse, tech-savvy and busy generation of parents-to-be who are not able to attend traditional prenatal classes. Client feedback has been very positive. CCI has exceeded our expectations throughout the program customization process and as we make plans for further program enhancements. As very satisfied customers, we are happy to recommend CCI for their business professionalism and for their commitment to health promotion and education.”

“It is a pleasure working with Customized Communications, Inc. Their attention to service and quality is refreshing and inspiring. We partnered with Customized Communications initially to create our prenatal educational books along with a customized version of The Gift of Motherhood eLearning. Then, we continued our relationship by creating a cohesive package with a specific look for Northside to include ‘Great Expectations’ in our preadmission folder and our Going Home Folder to include ‘A New Beginning.’ We are happy to partner with Customized Communications to serve our families; we can depend on quality and up-to-date information as well as the most beautiful photographs.”